Owners Guide

Introduction

Green Door Property Management Ltd. offers a professional, high-quality property management service and a placement only service for rental owners. Our dedicated property management services specialise in the long term management of furnished and unfurnished properties in the Columbia Valley, which includes Invermere, Windermere, Radium Hot Springs, Fairmont Hot Springs and Panorama Mountain Village.

Full Management Service

Our full management service takes care of every aspect of managing your investment property. From marketing to move out condition inspection we are on hand to make sure every step of the process is handled professionally and every detail taken care of. Through a thorough tenant screening process we find caring and dependable tenants, which we place and then do our very best to look after to make sure that your property stays rented generating maximum cash flow and mitigating expensive vacancy time.
For a full management service we charge 10% of the monthly rental revenue.*

*(A placement fee of 40% of one months rent is added to the first month of management. Some minimum charges may apply)

Placement Only Service

Our placement only service is designed to do the most difficult job of finding a caring and dependable tenant for you. We market, find, screen, and place the tenant. Then after facilitating the first month of tenancy we hand the property back to you for management. We are the only dedicated property management Brokerage in the area, this is what we do all day every day. The placement only service has been designed to save you time, money and provide you with every detail to make future management as simple as possible.
For placement we charge 100% of one months rent.

Focused Marketing

The rental market is an ever-changing environment.

As professionals, we are constantly assessing the market to ensure each property is listed at fair market value.

Before the marketing of your property begins, a licensed property manager will carry out a property inspection to help identify the most appropriate price point.
We will then use a variety of different media, including the web, local press, and social media to ensure your property is rented.

Guaranteed Tenant Screening for Rental Owners

We conduct comprehensive screening of all potential tenants. This includes reference checks from current and previous landlords. Tenants’ credit scores can be verified through Equifax, a reputable credit monitoring agency.

Our tenant placement service is guaranteed to find you a tenant that you can rely on. If a tenant stops paying rent, or moves out within 90 days of the start of their lease, we will screen and place another tenant in your property free of charge.

(Tenant guarantee only applies to placement service where tenancy is a fixed term of 12 months or greater)

Entering into a Lease

We will enter into, and complete, a lease on your behalf. Whenever possible, we will explain every term and condition of the lease, as well as any other rules and bylaws imposed on the property, so the tennant is aware of any responsibilities they have before signing.

Condition Inspection Report

Landlords and tenants are required to complete a Condition Inspection Report at the beginning and end of each tenancy. A Landlord or tenant loses their right to lay claim to a security deposit should they fail to carry out a condition inspection report.

We conduct a very detailed condition inspection report which includes digital photographic evidence to back up all findings prior to each tenancy commencing. This report complies with all rules and regulations set by the RTA and will ensure that you are able to protect your property in the best way possible against any damages at the end of the tenancy.

Download a sample of a condition inspection report.

Rent Collection

We do everything we can to make paying rent easy. We accept cash, cheque and can also facilitate pre-authorized debit payments directly from a tenants account.

All rental funds and deposits are deposited as soon as they are received directly into fully audited trust accounts until disbursement.

Each month you will receive a statement of income and expenditures and rental funds will be directly deposited into your chosen account. We will make every reasonable effort to issue amounts owing by the 15th of each month.

Routine Inspections

We are on hand 24 hours a day 7 days a week to assist with any tenant emergency’s. On top of this we conduct regular property checks carrying out thorough visual inspections once every three months and carry out a detailed property review with detailed report once every 6 months. This allows us to effectively note the condition of the property and advise or make suggestions for any upcoming maintenance needs to help with budgeting purposes. Being upfront with all our tenants about the frequency of inspections also helps discourage any illegal use of your property. We always act in a caring and unobtrusive manner when carrying out property inspections.

Tenant Disputes

We deal with all tenant disputes so you don’t have to. Any unacceptable behaviour by a tenant will be dealt with according to the rules within the Residential Tenancy Act (RTA). We quickly arrange for restitution of rent non-payment and NSF charges. If the tenant’s rent payment is late by more than three days we will automatically issue a 10-day notice to quit as per the RTA.

Financial Reporting

We provide paperless accounting statements delivered straight to your email each and every month. Each report shows all financial transactions which took part in your trust account over the statement period. Any expenses paid on your behalf will be supported by a copy of the receipt for the expense and will be included with your statement.

End of Lease

When a tenancy ends we will be on hand to help and and advise a tenant of their responsibilities for any utility accounts and cleaning requirements prior to their move out. We will carry out a detailed move out condition inspection report and make any assessment of any damage which is beyond regular wear and tear. Security deposits which have been held in fully audited trust account will be adjusted and paid accordingly.

Management Service Detail

Management service includes:

  • Rental value assessment.
  • Marketing and advertising through a diverse selection of media.
  • Thorough tenant screening including checking references and carrying out a credit check.
  • Completion of a residential lease agreement and any other supporting documentation required such as a Form K
  • Carrying out a detailed condition inspection report.
  • Advising the tenant with regards to insurance and the transfer of utility accounts where applicable.
  • Carrying out regular property inspections.
  • Rent collection and deposit collection
  • Dealing with any tenant disputes and organising for the collection of delinquent rents.
  • Maintenance of all records required by the Real Estate Council of British Columbia.
  • 24 hour emergency contact for tenants.
  • Coordination of any essential maintenance
  • Completion of tenant move out condition inspection report.
  • Return of tenant damage deposit.

Placement Service Detail

The leasing service has been designed to take care of typically the most difficult aspect of managing any investment property that is placing the right tenant.

This service includes:

  • Rental value assessment
  • Property assessment to identify any issues which may arise during the tenancy to help minimise any service calls.
  • Marketing and advertising through a diverse selection of media.
  • Thorough tenant screening including checking references and carrying out a credit check.
  • Completion of a residential lease agreement and any other supporting documentation required such as a Form K
  • Carrying out a detailed condition inspection report.
  • Advising the tenant with regards to insurance and the transfer of utility accounts where applicable.
  • Facilitate the first month of tenancy. We are on hand 24hrs a day to assist the tenant with any issues they may have while settling in.
  • Carry out a minimum of one property inspection during the first month.